Management and Leadership Development Courses
Available Courses
• Essential Management Skills
• Motivation and Leadership
• Introduction to Project Management
• Building a Successful Team in Your Business
• Delegating
• Managing Change
• The Leadership Programme
• Process and Operations Management
• Women into Management
• Assertiveness at Work
• Negotiating and Influencing Skills
• Managing Challenging Communications
Today
managers need to inspire and motivate, as well as learn the vital
skills in communication and leadership. The workshops will be highly
interactive, with some discussion on the latest management
thinking. There is a gap between the workshops of four weeks to
allow participants to develop their skills. The trainer will provide
support during this time by email.
Course Content
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Managing Ourselves and Others
Developing a management style and role, the concept of assertive
behaviour, motivation, attitude and behaviour, delegation and
empowerment |
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Management and Communication
The process and barriers to communication, developing empathy, giving
and receiving critical feedback personal styles of communication |
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Management and Leadership
What is leadership, managing conflict, set objectives and prioritise activities |
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Leading
is expected of managers, although they may not be the most suited
person for the task. You will leave the workshop with the
knowledge and skills to lead and motivate teams, delegate leadership
when appropriate, so meeting business objectives.
Course Content
• Leading versus managing
• Motivating and supporting teams
• Establishing your role as a leader
• Reviewing the effect of reward systems
• Leadership styles and setting objectives
• Giving feedback
• Influencing the culture of the business
• Measuring the success of the team
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Managers
are increasingly required to take a project management approach.
The benefits of this are: a more holistic view of problems,
goal-orientated problem solution processes, decentralised management
responsibility and increased business flexibility. The workshop will
provide an overview of the nature of projects and the key project
management skills.
Course Content
Planning
projects—The nature of projects and the project cycle, agreeing the
objectives, preparing project briefs, appraising proposals, critical
assumptions, risk assessment and the pre-project status. Implementing
the project—Recruiting and managing the project team, group dynamics,
decision-making, communications, changes processes and integration
Evaluating—What to evaluate, when and how
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This
highly practical workshop will help you build a successful team and
give you plenty of ideas and exercises for your own team building
workshops.
Course Content
• The differences between groups and teams
• Supporting team working
• Using group dynamics positively
• Achievement and motivation
• Assessing your own team, styles and roles
• Communication and teams
• Developing co-operation and trust
• Leadership and empowerment
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Managers need to delegate if they wish to move the
business forward. Delegation is a skilful exercise and may need
to involve some coaching. The benefits of successful delegation
for both you and the business are tremendous.
Course Content
• Time management and delegation
• Developing competence and empowerment
• Setting goals and prioritising activities
• Action plan and personal development
• Analysing the task
• Effective process improvement
• Leadership styles and delegation
• Team working and communications
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All businesses are concerned with effecting change, managing these
changes and ensuring their sustainability. Managers have to live
with changes and make them work for their team. This practical course
is designed to provide you with he knowledge and support that you need
to manage change in your business. There is a gap between the workshops
of four weeks to allow participants to make progress with their action
plans. The trainer will provide support during this time by email.
Course content
• Change process
• Mapping the changes for the business
• Formal communications
• Management skills
• Consultation
• Reducing resistance
Who will benefit
Managers, supervisors and team leaders who have responsibility to grow
and develop the business or lead the team through the business changes.
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Senior managers need to develop themselves as well as their
team. Their core management skills may need to be applied now at a
strategic as well as operational level to move the business
forward. Added to this the senior manager often has to initiate
change as well as managing several projects together with their normal
workload. This workshop will help your understanding of the role and
the demands it carries. A four week gap between the workshops allows
participants time to work on a small project or problem that concerns
them.
Course Content
Managing Communications
• Communications audits
• Improving communications
• Dealing with conflict assertively
Managing Projects
• Planning Projects
• Preparing the brief
• Monitoring and evaluating
Trans formational or Transactional Leadership
• Management versus leadership
• Leadership Styles
• Empowering the team
• Performance management
Managing Change
• Moving from the past to the future
• Creative thinking
• Developing commitment
• Decision making and problem solving
Who will benefit
Managers with five years plus experience, who have to influence and direct business strategy.
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Operations could be improved if only you had the time or the ‘know
how’. This is a practical workshop designed to help managers and
team leaders get to grips with the operations. You are asked to
identify a process or system suitable for studying during the course.
There is a four week break between days one and two for delegates to
carry out a small project. This will involve observations and
timings of processes, meeting with your team for discussion,
identifying the waste and pinpointing where value can be increased.
Delegates will be able to contact the consultant trainers by email
during this period for support.
Course content
• Management information on workflows and costs
• Management decisions based on facts
• How to study work processes
• Modernising the systems
• Identifying waste
• Leading change and continuous improvement
• Establishing workable methods for the business
• Increasing value for you and your customers
• Presenting an action plan for the business
Who will benefit
All managers responsible for the efficiency and productivity of
operations, those in post for a number of years who would welcome the
opportunity to evaluate a current process or system that causes concern
and has room for improvement.
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Women often become outstanding managers if they receive support
and encouragement in developing their own confident management style.
Many managers have to learn to manage on the job, perhaps through trial
and error or by copying others. Women can find it difficult to find a
suitable role model as fewer women are recruited for management
positions than men.
Women are often reluctant to take on management responsibilities due to
their fear of having to juggle conflicting demands. There may be
negative attitudes to overcome.
The course consists of two one-day freestanding workshops that together
give women managers a substantial programme of management skills to
help them establish their management role and style. There is a gap
between the workshops to allow participants to develop their skills,
carry out some small project work or problem solving exercises.
Course content
• Managing ourselves and negotiating roles
• Developing management styles and dealing with conflict management
• Management and communication
• Management and leadership
• Change management
Who will benefit
This course is aimed at women who are new to management or with a few
years experience, or women who are planning to take on management
responsibilities
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This interactive workshop for managers and supervisors will
help you communicate with others at work with clarity, honesty and
integrity. It will improve self-esteem, negotiating ability and
enable you to feel more in-control, especially in difficult situations
Course content
• Comparing different types of behaviours
• Establishing your boundaries
• The importance of being able to say “No!”
• Giving praise and constructive feedback
• The need for assertiveness and self-awareness
• Negotiating needs and managing conflict
• Manage and communicate feelings
• Personal development
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Negotiating
is one of the most important processes at work, drawing on
sophisticated skills of communication, being assertive, decision making
and working with group dynamics. However, many negotiations resemble a
battleground with both parties determined to win as much as
possible. This leads to mistrust and difficult relationships at
work. The course will give you an opportunity to practise a range of
situations , develop your skills and receive feedback from the tutor
Course content
• The nature of negotiations
• Psychological contract
• Using opportunities for negotiating
• Preparing
• Empathising with others
• Dealing with conflict
• Securing mutually acceptable agreements
• Self-awareness and personal feedback
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Most people hate conflict and are frightened of anger. Challenging
communications do not improve in the long term by using avoidance
tactics. Staff also have the right to feel safe and respected at
work. This practical course will help you develop the strategies and
skills to deal with these situations.
Course content
• Dealing with angry customers/colleagues
• Difuse the sitaution
• Anticipate problems
• Develop empathy
• Manage the physical environment
• Identify what causes anger
• Establish safe boundaries of behaviour
• Risk assessment
• Resolve conflict
• Improve
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